1. 30-Day Return Eligibility

You have 30 calendar days from the date your package is delivered to request a return or size exchange for your basketball apparel. To qualify for a valid return:

• Items must be unworn, unwashed, odor-free, and in their pristine, salable condition.
• All product tags, sewn labels, and protective packaging must remain fully intact.
• Valid proof of purchase (such as your HoopsGearHub.com order number or email order confirmation) is required.

2. Exceptions & Non-Returnable Items

To maintain high quality and hygiene standards, certain items cannot be returned:

• Customized / Personalized Basketball Jerseys: Jerseys ordered with custom player names, personalized numbers, or custom patches cannot be returned unless defective upon delivery.
• Final Sale / Clearance Items: Merchandise explicitly designated as "Final Sale" or "Clearance" at checkout.
• Gift Cards: Digital gift vouchers are non-refundable and non-exchangeable.

3. European Union Statutory Right of Withdrawal

If your package is shipped to a destination within the European Union, European consumer law grants you the statutory right to cancel or return your order within 14 days for any reason and without justification. General condition requirements (unworn, original packaging, tags attached) apply.

4. Damaged, Defective, or Incorrect Items

Please inspect your basketball apparel upon delivery. If your jersey arrives damaged, exhibits manufacturing defects, or if an incorrect item/size was shipped due to our error:

• Contact our team at jerseyhelp@outlook.com within 7 days of package delivery.
• Provide clear photos displaying the damaged area, defect, or incorrect size tag alongside your order ID.
• Upon verification, we will send an immediate free replacement shipment or issue a 100% full refund at zero additional cost to you.

5. Return Fees & Shipping Responsibilities

• Restocking Fee: We charge $0.00 Restocking Fees on all approved returns.
• Merchant Error (Damaged/Defective/Wrong Item): HoopsGearHub.com covers 100% of return freight expenses or provides a prepaid return shipping label.
• Customer Preference (Size Choice/Change of Mind): The buyer is responsible for standard return shipping fees back to our international fulfillment center. Initial shipping charges (if applicable for orders under $59) are non-refundable.

6. How to Submit a Return Request

1. Email our customer care team at jerseyhelp@outlook.com with your Order ID and reason for return.
2. Our support staff will review and confirm authorization within 24 hours, providing the designated return address and instructions.
3. Pack the merchandise securely in its original packaging and mail it back using a trackable shipping carrier. Share the tracking number with us.
4. Important Note: Packages sent back without prior email authorization cannot be accepted or processed.

7. Refund Timeline & Payment Processing

Once your returned item is received and inspected at our fulfillment hub, we will notify you via email regarding approval.

• Approved refunds are credited automatically back to your original payment card (VISA, MasterCard, American Express, JCB).
• Financial institutions usually process and post refunds within 3–5 business days.
• If you haven't received your refund after 7 business days from approval notification, please check your bank account before contacting us for further assistance.

8. Order Cancellations & Order Modifications

We process and dispatch orders efficiently within 2–5 business days (with 7–15 business days delivery). If you need to cancel an order or modify sizing/shipping details, you must email jerseyhelp@outlook.com within 12 hours of placing your order. Once an order enters warehouse fulfillment or generates a tracking code, it cannot be canceled and must be processed as a standard return upon arrival.